FREQUENTLY ASKED QUESTIONS
ORDERING
How can I find an item on the website?
I cannot find an item, color, or size. Is this item still available for order?
Can I pick up my order in the store for free?
Can I still cancel my order?
The item I recently ordered has been further discounted. Can this be applied to my order?
PAYMENT
How can I pay for my order?
I have a discount code. Where can I enter it?
I am receiving an error message when attempting to make a payment. What should I do?
Can I pay with a VVV Gift Card and/or Fashioncheque?
Can I redeem a Purdey Gift Card in the webshop?
SHOP AND SAVE WITH THE PURDEY PRIVILEGE CARD
How soon will I receive my Purdey savings voucher?
My email address is not registered with Purdey. How will I receive my Purdey savings voucher?
Where can I redeem my Purdey savings voucher?
Hoe lang is mijn Purdey voucher geldig?
What happens if I forget to redeem my Purdey savings voucher?
What happens to my Purdey points in case of returns?
I lost my Purdey privilege card. Can I request a new one?
I have submitted a voucher and now want to return items. How will this be settled?
Where can I find my saved points in my account?
How do I receive my Purdey savings voucher?
Wat kan ik doen met de Purdey spaartegoed voucher?
DELIVERY
What are the shipping costs?
What is the delivery time for my order?
Can I have my order delivered to a different address?
How will my order be shipped?
How can I track the status of my online order?
EXCHANGES AND RETURNS
Can I return/exchange my store purchase?
Can I return items from my online order?
Can I exchange items from my online order?
I received a gift with my online order. Do I need to return it if I return the items I ordered?
Will I be notified when my returned online order is received?
WARRANTY AND COMPLAINTS
What is the warranty period for an item?
Where and how can I submit a complaint?
PROMOTIONS
What happens to the extra discount I received if I return an item?
Can a price offer or promotion be applied retrospectively to an order I have already placed?
PRIVILEGE DAYS
What are Privilege Days?
GIFTCARD
How does the Purdey Gift Card work?
Can I also redeem the gift card online?
How long is a gift card valid for?
Can I transfer the credit on my gift card to another card?
Can I recharge my gift card?
What amounts are gift cards available for?
Does the gift card have to be redeemed in one go?
What happens if I return a purchase that was paid for with a gift card?
How can I check the balance on my gift card?
INTERNATIONAL DELIVERY
Do you ship to all countries?
How to return an item outside The Netherlands?
Has my order been shipped out yet?
CONTACT
I have a question. How can I contact Purdey?